Understanding conflict styles to help with difficult conversations at work

December 1, 2022
Business Growth


'Tis approaching the season of goodwill...

And yet, this time of year can create tensions - Q4 deliverables, budget season, trying to wrap up "before Christmas". That's not to mention the family side of things! As founders you're no doubt aware of the significant amounts of time and money lost because critical but difficult conversations are sometimes avoided.

In this digital session, Rachel Boothroyd, a communications and teamwork expert will talk through how to navigate difficult conversations at work. She will discuss tools that you can use with your teams (and family) to harness the power of productive conflict and build better relationships whilst doing so.

This will be a practical session, and Rachel will be joined by Luke Shaw, a professional role player. They will work through realistic scenarios, with opportunities for role play, to create a powerful and impactful session.

During the session, you will learn:

  • A repeatable and effective model for difficult conversations at work
  • Find your own personal conflict style & how to adapt
  • How to read others' conflict styles
  • Conflict and leadership – learn how to guide others to have difficult conversations


Rachel Boothroyd is a former City lawyer turned executive coach and business trainer specialising in business communication and connection. Rachel's unusual background in law, business and science gives her a unique perspective on how to combine a commercial understanding of business with neuroscience and the latest training methodologies to connect better and achieve measurable, sustainable and strategic results for leaders and their teams. Rachel’s clients include: Dentons LLP, The Body Shop, Wardour Communications, Mishcon de Reya and many more.

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