Helm T&Cs
Welcome to Helm! By joining our community, members agree to the terms of the membership pledge and commit to supporting and upholding the values of the Club.
Helm Member Values
Please treat the Club as you would in your business. Commitment is one of our most important values, and a community is only as strong as its members.
We ask all members to fully commit themselves to their attendance of events, Forum and the community, ensuring maximum value is achieved for and by all members.
Our members are committed to upholding our values:
- Give and Get: Members join Helm with the intention of both giving and receiving. You agree to support your peers and the wider community by sharing experience and learnings. In return you’ll gain valuable insights from other members and Club guests.
- Confidentiality: Members agree to the Chatham House Rule in relation to anything heard at events or read in discussion forums. Anything raised in Forum is treated with complete confidence.
- No Sales Ethos: Members agree not to use Helm to pitch and promote their business services/products or any other personal activity (including those of a non-profit or charitable nature), either on our virtual platform, at events, or pushing promotional campaigns via outreach or on social media. Members join Helm to benefit from others’ experience, and while business does happen, it should come about organically (i.e. because you have been invited to discuss your business or activities by the other member). It should not be your primary reason for joining.
- Support: Helm is a safe and inclusive space for open discussion and sharing. Members support each other and ensure everyone is welcome and included. It’s fine to challenge other members in their interests from a place of kindness, but dogmatic and bullying behaviour is not tolerated.
Helm Club Membership Agreement
By using Helm services, you agree to the terms below, which are available on the website and may be updated by Helm periodically.
- Membership fees
- On joining, you agree to pay an initial joining fee and then a monthly subscription, paid by direct debit.
- You agree to pay for anything that falls outside of your membership, such as retreats (e.g. Forum retreat, Ski Trip), and other events that are clearly not included in the events-inclusive membership.
- Photos and feedback
- Helm takes photos at in-person events, and you agree that any photos taken of you may be used for marketing purposes, such as on social media or the Helm website.
- Members’ feedback may also be used for marketing purposes. Members may request an exemption by reaching out to the Helm team.
- Challenges and connections with members inside and outside the Club
- If you have a question/challenge/update, the membership team will have the best knowledge of the community to help with connections inside and outside the Club.
- For fundraising, acquisitions, or exiting a business, please get in touch with the membership team as we will be able to make the appropriate introductions.
- If you have recommendations for other members, please try to share these recommendations on public channels where appropriate, so that all members may benefit.
- With recommendations of external connections, please try to inform the membership team so we are able to share with other members if appropriate.
- Membership cancellation
- Members agree to give a full calendar months’ notice if leaving the Club. If a monthly subscription invoice is due to be paid within the upcoming 30 days, the member agrees to pay this invoice.
Thank you for being part of Helm!
Event Bookings and Cancellations Policy
This document outlines the guidelines for in-person event bookings.
- Bookings Policy
Depending on your membership type, you are welcome to book into any suitable and relevant events.
When booking an in-person event, please follow the guidance below:
- We kindly ask you to only book events which are relevant to you and your business.
- If you book into an event, the expectation is that you will attend. We understand that emergencies do occur, but we ask you to inform the Events team as soon as possible if you cannot attend (see section 2 for further details).
- Please be mindful of the availability and quantity of events you book and support fair usage. As a guideline, we suggest you book no more than 2 events in an 8-week period.
- Forum Attendance
As a Forum member we ask that you treat Forum sessions as compulsory. This is to ensure you get the most value from your Forum and to respect the time commitments of your fellow members. Once the dates are set for the year, and you have agreed to these dates, please ensure that you remain available for Forum notwithstanding an emergency.
Forum members must adhere to the following guidelines:
- All Forum sessions including Forum retreats are to be treated as compulsory.
- If an emergency does arise and prevents you from attending, please inform the Forum Chair and the Membership team immediately.
- If you cancel a Forum retreat, please be aware that the cost is non-refundable.
We understand that you might need to miss one session due to an emergency but cancelling 2 sessions in a year will be taken seriously. Your Forum Chair will be in touch to discuss this with you.
- Cancellations Guidance
The Helm team spends a great deal of time and effort curating our events.
- Cancelling impacts the event’s value for your fellow Helm members and means that another member might miss out, especially if you cancel at the last minute.
- We ask you not to book a ticket if you are unsure whether you can commit to attending due to personal or work commitments.
- We do understand that emergencies can occur, so we ask that you give as much notice as possible by emailing the Events team with the reason you are unable to attend.
- Repeat cancellations
Repeatedly cancelling event attendance will be taken seriously. This is due to the negative impact it has on the quality of the event and your fellow Helm members. There is also a time and cost impact for Helm whenever we organise in-person events.
4.1 What is an acceptable emergency
Work-related events, issues or challenges are generally not sufficient reason to cancel. Serious illness, a dependant needing hospital care, family death etc. are examples of acceptable reasons to cancel.
4.2 What happens if you need to cancel an in-person event
We fully understand that there will be rare occasions when an emergency arises which is outside of your control, meaning you are unable to attend an event. In these instances, we ask that you contact the Events team as soon as possible providing the reason that you are unable to attend. This is so we can let the host and other guests know.
4.3 Multiple Event Cancellations (<72 hours before an event)
If a member cancels on multiple occasions through reasons not deemed an emergency by Membership, the membership team will be in touch to discuss further. This is in the interest of maintaining maximum value for all other members.
Cancellations are taken seriously and we trust that you as a member of the Club will commit to the values we wish to uphold.
- If you cancel an in-person event without an emergency reason, the membership team will be in touch.
- If you cancel an in-person event a second time without an emergency we may kindly request in writing why you have cancelled.
- If you continue to cancel attendance, you will either be restricted from booking future events or it may be decided that the Club is not right for you at this time.
4.4 No-shows
We take no-shows very seriously. If a Helm member fails to show up for an event and does not contact the Events team or contacts the Events team when the event has started, we treat as unacceptable and does not uphold the values of the Club.
For any questions, please contact the Events Team (eventmanager@helmclub.co)
FAQS
What happens if I need to cancel a digital event?
There are no charges for cancelling a digital event, but please be mindful that cancelling has a negative impact on the event and the value other members receive. For some digital discussions we keep the group size small to encourage better discussion and give all members a chance to share. No shows can have a negative impact on event quality for fellow members, and mean other members miss the opportunity to attend.
If you do have to cancel, please email eventmanager@helmclub.co as early as possible.
Can I send a substitute in my place if I am unable to attend an event?
Most of our in-person events are members only, with members wanting to share experiences with fellow founders.
You may send a substitute Helm member to the event, but please inform us as soon as possible by emailing eventmanager@helmclub.co.
For some events (digital and workshops) you may be allowed to send a member of your senior team in your place if you are unable to attend. All requests for substitutions must be received via email at least 48 hours before the event with the name, job title and contact email for the replacement attendee.
What happens if Helm cancels or changes an event?
We will always try to deliver the event as promoted, however circumstances such as train strikes or low sign-up numbers might mean we have to reschedule or even cancel an event. In this instance, we will inform all registered members via email as soon as possible.
